1. TERMS AND CONDITIONS
www.cromia.it (hereinafter the "Site") is owned by LA.I.PE. S.p.a. headquartered in Tolentino (MC), Via Walter Tobagi 2, registered with the Chamber of Commerce of Macerata at no. MC - 83342 of the Register of Companies, tax code no. 00334670437, VAT no. IT00334670437 (hereinafter "Cromia").
When the Customer places a purchase order through the Cromia Site, the relevant sales contract between the Customer and the Site will be administered according to these Cromia Terms and Conditions, and specifically according to the Terms of Purchase mentioned below.
Terms of Purchaseo
Before ordering any Product online from the Cromia Site, please read these Terms of Purchase carefully.
Application of the Terms of Purchase
These Terms of Purchase apply to all offers and contracts related to the sale and delivery of Cromia Products. In other words, the Customer agrees to abide by these Terms of Purchase when (i) ordering one or more Products from the Cromia Site or (ii) from any other web page linked to our Site (collectively "the Site"), or when accepting an offer received from Cromia. Only with written consent from Cromia may you deviate from these Terms of Purchase.
Requirements for entering into a contract with Cromia
You must be 16 years of age or older to purchase Products through our Site.
Orders placed through our Site are permitted to consumers only, not retailers.
It is the Customer's responsibility to ensure that the information provided to Cromia when placing an inquiry or order is accurate and complete.
Cromia Customer Service
For any inquiries you can contact Cromia toll-free at +39 800 174297 (Mon-Fri 9:30-12:30 and 14:30-17:00 Italian time - GMT+1) or at customercare@cromia.it.
2. PRODUCTS
Cromia sells products from its collections on its website www.cromia.it.
The quickest way to find the desired product is to use the search function at the top right by entering the keyword in the search box and pressing start. Alternatively, you can select the product of interest by searching using the filters in the E-SHOP section.
Unfortunately, it is possible that not all products in the collection are to be found online or are in stock. If the product is not available online, you can contact Cromia Customer Service at the toll-free number +39 800 174297 (Mon-Fri 9:30-12:30 and 14:30-17:00 Italian time - GMT+1) or at customercare@cromia.it, to find the nearest shop.
Colour or other variations are possible in the Products due to the use of different technologies for image acquisition and reproduction. Cromia is not responsible for such variations and deviations.
3. PRICES
The prices indicated are in euros (EUR) and include VAT.
Cromia reserves the right to make price and Product changes before the Customer has placed an order.
Cromia reserves the right to change, limit or end any special offer or discount on Products at any time.
Cromia applies rates for the delivery of Products as specified in Section 7 "SHIPMENTS".
4. ORDERS
The information contained on the Site does not constitute a commercial proposition or a binding agreement. The Customer agrees that placing an order is an offer to purchase the Products listed in the order.
Cromia has the right, at any time, to verify an order in advance and/or to refuse an order without explanation. If Cromia does not confirm the order within ten working days, the order may be considered to have been refused.
All purchase orders sent by the Customer are subject to Cromia's consent. Cromia reserves the right not to accept an order at its sole discretion.
Here are some examples of circumstances in which an order may not be accepted:
- Products, although shown on the Site, are not available;
- We are unable to obtain authorisation for the Customer's payment;
- A Product is subject to certain shipping limits;
- A Product shown on the Site contains an obvious error, for example an incorrect price or an otherwise incorrect description.
Once the order has been placed, the Customer will receive an email notification from Cromia containing the order number and the details of the Products ordered. Acceptance of the order and formulation of the sales contract between Cromia and the Customer will not actually take place until the Customer has received an email from Cromia confirming shipment.
If the order (or part of the order) is cancelled, the relevant amount will obviously be refunded to the Customer using the same method used to make the payment. Refunds are usually made within 1 or 2 working days after the return of the returned and approved goods. However, the Customer's bank may take a few extra days to process the transaction.
The Products shall remain the property of Cromia until the Customer has paid the full amount due according to the agreement made.
Order cancellation
Unfortunately, it is not possible to cancel or change an order, even if it has not yet been shipped, as the order is processed immediately upon receipt. You will still be able to return the goods and receive a corresponding refund. You can only get a refund on returned goods if the return is in accordance with our criteria (see Returns and Refunds section).
Goods exchange
Cromia does not exchange goods. If you wish to exchange a Product you must first return the purchase and then place a new order. You can only get a refund on returned goods if the return is in accordance with our criteria (see Returns and Refunds section).
Changing the delivery address
The delivery address cannot be changed after you have sent your order.
The delivery address can be changed before a new purchase via the dedicated account page.
5. PAYMENTS
If you have already registered on the Cromia Site, you must use your registration data to log in. If you do not have an account yet. .
Before concluding a purchase, check the delivery address indicated and then choose the payment method. Then proceed with the order by clicking on 'Confirm Order'. After confirmation, you will no longer be able to change your order, so before clicking the Confirm button check that the information is correct.
Cromia only accepts advance payment of ordered products by credit/debit card, Paypal or by bank transfer. Credit/debit card and PayPal data is handled via the SSL-certified encryption protocol that guarantees the security of online transactions. Payments for orders placed on www.cromia.it are handled directly by Paypal and the appointed banking institutions which, through their protected servers, directly handle the information relating to each order and its payment. Cromia has no knowledge of credit/debit card data and is therefore unable to archive or store it in any way.
The following are the details for bank transfers:
Account holder:
LA.I.PE. S.p.a.
Via Walter Tobagi, 2
62029 Tolentino (MC) - Italia
Bank:
Banca Nazionale del Lavoro
Branch: Macerata
Piazzale Oberdan, 7
62100 Macerata (MC) - Italia
Account holder:
LA.I.PE. S.p.a.
Via Walter Tobagi, 2
62029 Tolentino (MC) - Italia
C/C: 3334
IBAN: IT84 C 01005 13400 0000 0000 3334
SWIFT: BNLIITRR
6. TAX DOCUMENTS
Cromia will send a paper copy of the sales receipt for purchases made in Italy. Cromia is not obliged to issue any tax documents if the sale is made within the territory of the EU. If, on the other hand, the sale is made OUTSIDE the EU, Cromia will send a regular export sales invoice.
7. SHIPMENTS
Cromia shall deliver the goods to the address indicated by the Customer, but only to homes or offices.
Shipments are made on working days, but excluding public holidays falling on working days in the country of delivery. Therefore, the Customer must consider whether there are any public holidays in force in the country, region and municipality of their residence, in addition to any public holidays in force in the city of Tolentino, Italy (the location of Cromia's warehouse). Note: public holidays may vary from country to country and from year to year. We suggest you check the public holiday calendar in order to be able to forecast any delivery periods).
Cromia reserves the right to make partial deliveries so that the customer receives the ordered goods as soon as possible.
Delivery periods are indicative and do not represent binding deadlines. The extension of a delivery period does not entitle the Customer to any compensatio. IMPORTANT: During the SALE period and in specific periods of the year when the company will be closed for logistical reasons or holidays, shipments may be slowed down.
If Cromia discovers, after the completion of a sales agreement, that it is no longer able to deliver the ordered products due to causes beyond its responsibility, it may cancel the agreement. Cromia will obviously inform the Customer and refund any payment made.
Rates for delivery vary depending on the quantity of items purchased and the country of delivery. Shipping is free in Italy for orders over €100.00. For orders under €100.00, shipping costs will be applied as follows:
- €7.00 for one item purchased;
- €9.00 for two or more items purchased.
For Italy and EU countries, shipping costs will be indicated in the shopping cart, added to the order amount and paid at check out. For non-EU countries, the costs shown on the payment page include the cost of the product(s) and shipping. This does not include, where applicable, customs duties and taxes levied in the destination countries, which must be paid by the Customer. We cannot predict the amount to be paid for taxes and duties, so we encourage the customer to check these before placing an order. In the event of rejection of the goods by the customer or non-delivery for other reasons (e.g. incorrect address and/or telephone number of the addressee; repeated absence of the addressee, etc.), the following amounts will be withheld in order to cover the following costs: dispatch of goods + return of goods + customs duties for return, and these will be charged to the addressee. Instead, the price of the goods, minus the difference, will be reimbursed.
Relative to foreign countries please consult the list (download here) to find out what the shipping costs are for your destination country.
Once your order has been picked up by our courier, you will receive an email containing the details of your order and the tracking number to monitor your shipment in real time. However, it is always possible to access the record of your order in your CUSTOMER ACCOUNT. Here you will be able to see all the information relating to your purchases.
Cromia is responsible for the shipment of the order through to its delivery, at which point the responsibility passes to the Customer who receives it or the person who signs the receipt for the package. In fact, Cromia's responsibility for the shipment ends at the moment it is signed for.
In case a package has been delivered damaged, please contact Cromia's Customer Service immediately at the toll-free number +39 800 174297 (Mon-Fri 9:30-12:30 and 14:30-17:00) (Italian time - GMT+1) or at customercare@cromia.it.
8. RETURNS AND REFUNDS
Pursuant to Art. 52 of Legislative Decree 206/2005, it is the Customer's right to withdraw from the agreement in case of change of mind by accessing your account and making the return request in the ORDERS section indicating the order number and the reason for which you wish to return.
The Customer is permitted to return the received Products within 15 days after delivery without giving a reason.
If the return takes place outside this period or if the item shows signs of wear/damage or is not returned in its original packaging and/or with the specific protective inserts, Cromia will not accept the return and will not issue a refund. The return of Products is accepted only in the presence of the original shipping tag.
In Italy and EU countries, returns are at Cromia's expense and can be arranged by contacting Cromia Customer Service at customercare@cromia.it. Returns must be sent by attaching to the package the returns label provided by the operator via email, or via other methods of shipping to be agreed with Cromia. For non-EU countries, returns must be agreed with the company by contacting Cromia Customer Service at customercare@cromia.it.
Packaging and shipping costs shall be borne by the Customer, in addition to the cost of re-importing the product into Italy (equal to 22% of the purchase value + any customs duties). If the costs are not borne by the buyer at the time of shipment, they will be deducted from the refund for the order.
Cromia shall not be responsible for lost shipments or shipments sent to incorrect addresses.
The Products, as far as reasonably possible in their original packaging, must be returned to:
LA.I.PE. S.p.a.
Via Walter Tobagi, 2
62029 Tolentino (MC)
Italia
The amount of time returned goods spend in transit is not under Cromia's control, but as soon as we receive the return, we will process the refund as quickly as possible. Returns will be processed within a minimum of 5 days. In case of a valid return which complies with these Terms of Purchase, Cromia will refund the shipping costs (in case of fully returned orders) and the price of the returned merchandise within 1 or 2 business days after receipt of the Product. Cromia's obligation to refund is only engaged after receipt of the returned Products.
Cromia will provide the refund within 1 or 2 working days from acceptance of the return, however, the Customer's bank or credit card issuer may take longer to credit the refund. Cromia will refund the total value of the Products using the same method used to make the purchase.
If a Product is returned damaged, Cromia reserves the right to deduct the amount necessary to repair the damage from the refund.
Instructions for returning Products in Italy and EU countries
- Make sure to ship the item in its original packaging, including the original shipping label/tag and any protective inserts;
- Use the pre-paid shipping label provided by the carrier;
- In case of need, contact Cromia Customer Service at the toll-free number +39 800 174297 (Mon-Fri 9:30-12:30 and 14:30-17:00 Italian time - GMT+1) or at customercare@cromia.it.
9. WARRANTY
All Product illustrations and depictions provided on the Site or communicated by us must be considered as merely for illustrative purposes and shall not be considered to represent a declaration by us that the Products comply therewith.
In the event that a purchased Product is shown to be defective, the Customer has the right to have the Product corrected, at no cost to them, via repair or replacement of the said Product or, alternatively, to a corresponding reduction in the price of the item or termination of the contract of sale.
Please note that a defect is considered to exist if one of the following situations occurs: (i) the product is not fit for its normal intended purpose; (ii) the product does not match the description or does not possess the qualities promised by the vendor; (iii) the product does not offer the same standard of quality or capabilities of an item of the same type; (iv) the product is not fit for the purpose intended for it by the consumer, if this is brought to the attention of the vendor at the time of purchase and accepted by the vendor.
In the event that a defect exists, the Customer may request one of the following options:
- repair of the Product or its replacement, except where the requested remedial action is objectively impossible or excessively costly in relation to another option. Remedial action is to be considered excessively costly if it incurs unreasonable costs in relation to another option, given: (i) the value that the item would have if it was not defective; (ii) the extent of the defect; (iii) the possibility of an alternative remedial action that could be initiated without causing significant inconvenience to the Customer.
- Alternatively, the Customer may request, at their discretion, a corresponding reduction in the price or termination of the contract of sale, should one of the following situations exist: (i) repair or replacement is impossible or excessively costly; (ii) the Product has not been repaired or replaced within the appropriate time limit; (iii) a previous attempt at repair or replacement caused the Customer significant inconvenience.
Alternatively, the Customer may request, at their discretion, a corresponding reduction in the price or termination of the contract of sale, should one of the following situations exist: (i) repair or replacement is impossible or excessively costly; (ii) the Product has not been repaired or replaced within the appropriate time limit; (iii) a previous attempt at repair or replacement caused the Customer significant inconvenience.
The legal right to a warranty may only be exercised within two (2) years from delivery of the Product, provided that the corresponding request for repair or replacement of the defective Product(s) is sent within two (2) months of the defect being discovered. For this reason, the Customer must retain proof of purchase and delivery for the Product and this must be attached to the request for repair or replacement under the warranty. In the absence of proof of delivery of the Product, the aforementioned warranty period of two (2) years shall be calculated from the date upon which the Product was purchased.
To exercise your Customer rights, you must contact Cromia Customer Service at the toll-free number +39 800 174297 (Mon-Fri 9:30-12:30 and 14:30-17:00 Italian time - GMT+1) or at customercare@cromia.it.
The Customer has the right to the repair, replacement, price reduction or termination of the contract of sale in relation to any Product (or component thereof) identified as defective, except where otherwise stated and in accordance with Applicable Law:
Cromia has the right to inspect the Product and, before proceeding with a warranty claim, check that the defect is in fact genuine.
The warranty shall not apply if:
- the Products have been repaired or altered by persons other than Cromia, or any other authorised persons; and/or
- the defect discovered in the Product(s) appeared after two (2) years from delivery of the Product and/or the corresponding request for repair or replacement of the defective Product(s) is sent after two (2) months of the defect being discovered; and/or
- the defects are due (in total or in part) to misuse, improper use or storage or maintenance or installation carried out by persons other than Cromia, or any other authorised persons.
10. GDPR, PRIVACY POLICY AND COOKIES
POLICY ACCORDING TO ART. 13 of LEG. DEC. 196/2003 and ART. 13 OF EUROPEAN REGULATION 2016/679
LA.I.PE. S.p.A. is aware of the importance of users' personal data and therefore intends to inform users about and provide to them the maximum possible control over the processing of their personal data collected by our website ("the Site") in accordance with the provisions of art. 13 of Legislative Decree no. 196/2003 (hereinafter, "the Privacy Policy") and with art. 13 of European Regulation 2016/679, the General Data Protection Regulation (hereinafter, "GDPR") relating to data collected and processed by the website www.cromia.it (hereinafter "the Site")
1 - Data Controller and Responsible Parties
The Data Controller responsible for the collection and processing of data through the Site, for navigation, to address requests and inquiries, to provide customer services, for marketing and profiling purposes, as detailed in the following paragraph, is LA.I.PE. Spa with offices at Tolentino in via Walter Tobagi 2, VAT Reg. No. IT0334670437, Companies Registration number with the Macerata Chamber of Commerce MC-83342, email: privacy@laipespa.com.
An updated list of appointed Parties Responsible for processing can be supplied upon request to interested parties. The Party Responsible for data protection is: Gianluca Rocchetti, with offices at Porto Sant'Elpidio in via Siracusa 25, VAT Reg. No. IT01891090449 - secure email: gianluca.rocchetti@ordineavvocatifermopec.it, email: rocchetti.gianluca@gmail.com, tel +39 0734 902540
2 - Categories of data collected and the purposes of its processing through the Site
Different types of personal data is collected and processed by the Site, for various purposes and using various methods.
In more detail, this includes:
(a) personal data relating to navigation, processed either in order to enable the Site to operate correctly, or for marketing purposes. In this regard, the User is invited to continue reading;
(b) personal data provided voluntarily by the User (such as their email address, personal details, password) and processed by the Data Controller in order to address User requests and provide services to our Customers or, where planned or possible;
(c) with the express consent of the User, the Data Controller may process the User's personal data for marketing purposes, i.e. in order to send the User product information and updates, promotional campaign materials, information about events and other initiatives either via traditional methods (post and telephone) or electronic methods (newsletters, emails, text messages (SMS or MMS) and web chat).
3 - Methods for processing personal data
g the security measures which help to prevent, as far as possible, the risk of destruction and loss, even accidental, of said data, any unauthorised access or processing thereof, or that which does not comply with the collection purposes indicated in this Privacy Policy (arts. 5 & 32 of GDPR). Despite such measures, given the nature of online communications, we cannot completely prevent or rule out the risk of unauthorised access or disclosure of personal data. For this reason, we advise you to check periodically that your computer is equipped with software able to protect data sent to the Internet, both incoming and outgoing data (such as up-to-date anti-virus protection) and that any Internet service providers have taken adequate steps to secure the transmission of data across the Internet (such as a firewall or anti-spam filters).
Data shall be processed in accordance with the Privacy Policy, GDPR and all specific industry standards.
In accordance with the "Guidelines for marketing activities and anti-spam measures" dated 4 July 2013, please note that any consent given for the sending of commercial, promotional and marketing communications using automated systems also extends to the use of traditional contact methods.
4 - Mandatory or optional data collection and legal basis
With the exception of navigation data, which is collected under the terms of the Privacy Policy, any personal data collected by the Site, either in order to address requests and inquiries from Users or for marketing purposes, is unlimited, optional and discretionary. Any lack of consent does not limit a user's ability to use the Site, however it may render it impossible for the Data Controller to address any requests for information and services or send informational material, updates, newsletters, etc.
With the exception of navigation data, personal data is processed on the basis of any consent provided by the User.
The Data Controller also processes a User's data in order to address requests and provide the services requested within the limits strictly necessary to address the request or provide the service.
Any optional, explicit and voluntary consent to the sending of emails to addresses indicated on this site shall involve the resulting acquisition of the sender's email address, required to respond to the request, including any other personal data entered into the electronic message.
5 - Categories of recipients of personal data
The Data Controller shall divulge personal data belonging to Users of the Site only within the limits permitted by law and in accordance with the following provisions.
In addition to that stated in previous point 2 b) relating to login, personal data shall be processed and divulged, other than by employees and consultants employed by the Company, who shall operate in their role as parties authorised to process data also by Group companies and any related organisational entities, including by the Company which provides technical and organisational services on its behalf in connection with the Site and the handling of marketing and communications activities in their role as parties responsible for data processing or any other parties authorised to carry out data processing. Moreover, data may be divulged to judicial and law enforcement agencies, in accordance with the law and upon formal request by such agencies, or in the event that there is a basis for deciding that the divulgation of such data is reasonably required in order to (1) investigate, prevent or undertake actions relating to suspected illegal activities or to assist the authorities involved in control and surveillance; (2) defend the company against claims or accusations made by third parties, or protect the security of the website or company itself; or (3) exercise or protect the rights, property or security of the Company, its affiliates, customers, employees or any other parties.
Personal data shall only be divulged or transferred abroad, including outside the EU, where there is a guarantee of appropriate care and safeguarding according to law, such as via the Standard Contractual Clauses approved by the European Commission.
6 - Data sources and retention period
Any personal data collected is provided directly by the User (when they log in to the Site or use any connected services), except for navigation data, as per previous point 2a). Any personal data provided by the User shall be retained for the period necessary to provide the User with an answer to their query or the service requested, all in accordance with tax and civil law.
7 - Rights under art. 7 of the Code and arts. 15, 16, 17, 18, 20 & 21 of the Regulation
The User retains the right to obtain confirmation of the existence or absence of personal data relating to them, even if not yet recorded and have it provided in an intelligible format. The User also has the right to obtain information about the origin of said personal data, the purpose and method of its processing, the logic applied in the event of its processing using electronic systems, identifying details of the Data Controller and parties responsible for processing it, details of the parties and categories of parties to whom said data is to be divulged or who could be exposed to it in their role as, for example, data processor, data supervisor or any other party authorised to process it. The User also has the right to request the updating, rectification or, where it applies to them, the inclusion of personal data, the cancellation, anonymisation or blocking of their personal data, where this has been processed in violation of the law, including where retention of said data is not necessary in relation to the stated purpose for the collection of said data or subsequent processing; a declaration that the above operations have been brought to the attention, including in relation to their content, of those to whom the data has been divulged, except where satisfying this requirement proves impossible or involves the use of means manifestly disproportionate to the protected right in question. The User also has the right to data portability.
The User has the right to oppose the processing of their data, in total or in part, for legitimate reasons, as well as pertains to the purpose of the collection and processing of their personal data for the purposes of sending publicity or direct marketing materials or commercial communications, and the User also has the right to request that the processing of said personal data belonging to them be limited. The right to oppose may also be exercised specifically in relation to one or more marketing communications methods. The User also has the right to lodge a complaint with the competent data commissioner's office, including the right to revoke any previously granted consent.
The aforementioned rights may be exercised by writing to privacy@laipespa.com.
The User may also request the revocation of consent to the processing of their personal data using the procedure described on the next page: REVOKING PREVIOUSLY GRANTED CONSENT
8 - Cookie
Cookies are used on the Site. Cookies are text files saved to a computer device which enable the recording of certain parameters and data sent to computer systems by the User's browser software. These files therefore enable a user's habits when using the Site to be analysed for various purposes: logging in, session monitoring, recording of information about the specific configuration of users who are accessing the server, saving preferences, etc.
Cookies are divided into the following types:
Technical cookies: these are used to aid navigation or provide a service requested by the User. Without the use of these cookies, some operations would not be possible or would be make more complex and/or less secure.
Profiling cookies: these are used to track a User's navigation and create profiles which relate to their tastes, habits, choices, etc.. In this way, publicity messages may be sent to their device which match the preferences they have already expressed in a previous online navigation session. Cromia does not use this type of cookies.
by other websites or server (hereinafter "Third Parties"). By using the Site, we consider that the User has consented to the use of Cookies, including to the processing of data by Third Parties.
This Site uses cookies provided by the following Third Parties:
- - Google Analytics: a Google analytics tool which uses cookies (performance cookies) to collect anonymous navigation data (IP address truncated at the last byte) which is exclusively aggregated for the purpose of examining the use of the site by users, compile reports about site activity and provide other information, including the number of visitors and pages visited.
The user may disable actions by Google Analytics on a selective basis by installing Google's own opt-out component into their browser. To disable the action of Google Analytics, please go to this address: https://tools.google.com/dlpage/gaoptout
- Youtube: It is possible that this site may include video via "embedding" from the YouTube site which may install and use its own cookies and/or similar technology. For more information, please go to this link: https://www.youtube.com/static?template=privacy_guidelines&gl=IT
LA.I.PE. shall never be held liable for the small text strings which a Customer may receive, while navigating on the Site, from other websites or web servers and/or due to Third Parties or required by them to be installed on a user's device.
Cookie duration
Some cookies (session cookies) remain active only until the browser is closed or until the logout command is issued. Other cookies "survive" the closure of the browser and are also available in successive user sessions.
These cookies are called "persistent" and their duration is set by the server when they are created. In some cases, these are given an expiry date, in others their duration is unlimited. This Site does not use persistent cookies, except those cookies used to record when the user accepts the use of cookies (duration 365 days).
Cookies are linked to the browser being used and MAY BE DISABLED DIRECTLY FROM THE BROWSER by rejecting/revoking consent to the use of cookies. Please be aware that disabling the use of cookies may prevent the correct operation of some of the site's functions.
9 - Security Measures
When using the Site, your data is processed in compliance with applicable law and using appropriate security measures in accordance with the regulations in force, also pursuant to Articles 5 and 32 of the GDPR.
In this regard, we confirm the adoption of appropriate security measures to prevent unauthorised access, theft, disclosure, modification or destruction of your data.
10 - Amendments
The Owner reserves the right to make changes to this Privacy Policy. In this case, the User will be promptly informed about such changes the next time they use the Site again.
CONSENT POLICY
CONSENT FOR MARKETING PURPOSES
Pursuant to and for the purposes of Article 6 of European Regulation no. 679/2016, the interested party, having read the policy, consents to the processing of his/her personal data (name and surname, mobile and/or landline telephone number, email), specifying that he/she has understood that such data will be processed for marketing/commercial promotion, advertising communications, both through email messages or text messages and through traditional methods of contact (paper mail or calls with operator).
11. APPLICABLE LAW AND JURISDICTION
These Terms and Conditions are governed by Italian law.
Italian law applies to contracts of sale, with the exclusion of the United Nations Convention on Contracts for the International Sale of Goods (CISG).
The User and Cromia may decide to resolve disputes in 3 ways
Legal jurisdiction: For civil disputes, the mandatory territorial jurisdiction is that of a judge in the consumer's place of residence or domicile, if located within Italy.
ODRIn the event of a dispute, the user may lodge a complaint via the European Union's ODR platform, which can be reached via the following link http://ec.europa.eu/consumers/odr/. The ODR platform is an access point for users who wish to resolve disputes arising from online sales or service contracts, without involving the courts of law. For more information, please contact Cromia Customer Service at the toll-free number +39 800 174297 (Mon-Fri 9:30 - 12:30 and 14:30 - 17:00 Italian time - GMT+1). or at customercare@cromia.it.
ADR:This Procedure can be initiated if the consumer, after having submitted a complaint to the company, has not received a reply or has received a unsatisfactory reply within 45 days.
A customer who decides to make use of the Joint Conciliation Procedure is required to submit an application to: conciliazione@consorzionetcomm.it or by fax to +39 02/87181126. For further information please go to: http://www.consorzionetcomm.it/SpazioConsumatori/Conciliazione-Paritetica/La-Conciliazione-Paritetica.kl"